A little help,
when you need it.

First, check that reminders are on in 13BY28 and that a saved time is shown.

Check the app’s notification permission, Focus or Do Not Disturb, and battery restrictions in your device settings.

Reopen 13BY28 to refresh upcoming reminders, especially after travel or a timezone change. Your device may delay or suppress delivery. Exact timing is not guaranteed; reminders will not necessarily continue indefinitely if you never reopen the app.

Avoid resetting or reinstalling as a first troubleshooting step—you could lose saved data.

Open Settings, then Daily reminder. Choose Edit time, change the time and save.

Check the saved time shown on the reminder screen. It is local to your device. You can turn the reminder off using its switch.

Look for the saved confirmation and time on the reminder screen. If an error is shown instead, do not assume your change was saved.

Save a Moment to find it again later. Mark it to record that you engaged with it.

They are separate, optional actions. Saving does not mark a Moment as completed, and neither creates a streak or missed-day score.

There is no account-based cloud sync. Your operating system may include app data in a backup or device transfer, but recovery is not guaranteed.

Keep your old device’s app data until you have checked what is available on the new device. Do not reset or uninstall as a first troubleshooting step.

Open the share-card preview, choose a post or story format, then use your device’s share sheet to choose a destination.

Check the receiving app’s preview before posting. Nothing is published inside 13BY28; the recipient service handles what you share under its own policies.

The receiving app may resize or crop images to fit its layout. Try the format that matches your destination: post or story. Review and adjust the crop in that app before sending.

Marks, saved Moments and preferences live in the app’s local storage. There is no account-based cloud sync. Your operating system may include app data in backups or transfers.

Reset removes the app’s local data. Uninstalling may also remove it. Do not assume you can recover it afterward.

Reset cannot remove images already shared elsewhere and does not necessarily remove earlier operating-system backups.

Yes. Open the app for the current point in the calendar. It begins January 1 and follows your device’s local date, not when you installed it. You do not need to start from day one or catch up.

No. They add a rhythm to the year: 13 themes of 28 days, with 364 regular Moments. December 31 is Intermission; December 30 in leap years is Offscript. Ordinary dates still tell you where you are.

Appearance controls light or dark presentation. Colour preferences change the palette used for Moments. Neither changes the Moment text or your place in the calendar.